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General Properties
* SIP (Session Initiation Protocol) based IVR (Interactive Voice Response) platform.
* Runs with SIP IP-Telephony protocol and can take and send calls from all SIP based softphone,hardware,wifi phones,ATA(Analog Telephony Adapters) and other voip based SIP devices.
* Designed speacially for Microsoft Windows operation system platform. Works on Windows XP , Windows 2000, Windows 2003, Vista, Windows 7 and Windows 2008.
* Works with multi-core processors (core2duo, dual core, quad core, hex core). Supports GSM6.10, iLBC, G711u-Law, G711a-Law and G729 codecs
* All call details are kept in an MSSQL database. NAT/firewall friendly system.
* Detects InBand, RTP based (RFC 2833) and SIP based (INFO) DTMF tones.
"merlinIVR" works on Microsoft Windows platform and developed with .NET platform. Product features;
- Free IVR Util Library by Merlin Yazılım
- G729, G711 Codec support
- Different scenarios by days and ports
- Black list management
- Call forwarding according to trunk or IVR service
- Compiling and using c# libraries in scenario
- Feature of dynamic button masking(caller dial predetermination feature,below example, if caller dials something without "1" or "2" ,it continues to announcement)
- Web Service,SQL Server,Oracle,MySQL...,.NET ,adding intended integration to IVR scenario as a plugin by C# Code
- Easy visual design by Merlin IVR Studio drag & drop tools
- Compatible with all SIP 2.0 platforms
- RF2833 and Inbound MF support
- Additional voice record module through transform to voice record platform
- Date,Hour, Date and Hour ,number,floating point numbers,money reading libraries
example of figure; it is located announcement sentence "Your total dept is 27 Turkish Liras, Last payment date is 03.03.2011, thank you for call our system, you push for listening to announcement over again to 1 ,for connecting to operator to 2"
- From scenario to C# code ,from C# code to scenario data communication
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